diff --git a/drivers/usb/host/xhci-pci.c b/drivers/usb/host/xhci-pci.c
index 84da8406d5b4..1f989a49c8c6 100644
--- a/drivers/usb/host/xhci-pci.c
+++ b/drivers/usb/host/xhci-pci.c
@@ -295,6 +295,11 @@ static void xhci_pci_quirks(struct device *dev, struct xhci_hcd *xhci)
 	     pdev->device == 0x9026)
 		xhci->quirks |= XHCI_RESET_PLL_ON_DISCONNECT;
 
+	if (pdev->vendor == PCI_VENDOR_ID_AMD &&
+	    (pdev->device == PCI_DEVICE_ID_AMD_PROMONTORYA_2 ||
+	     pdev->device == PCI_DEVICE_ID_AMD_PROMONTORYA_4))
+		xhci->quirks |= XHCI_NO_SOFT_RETRY;
+
 	if (xhci->quirks & XHCI_RESET_ON_RESUME)
 		xhci_dbg_trace(xhci, trace_xhci_dbg_quirks,
 				"QUIRK: Resetting on resume");
diff --git a/drivers/usb/host/xhci-ring.c b/drivers/usb/host/xhci-ring.c
index 81cc26e0925d..73f137492df1 100644
--- a/drivers/usb/host/xhci-ring.c
+++ b/drivers/usb/host/xhci-ring.c
@@ -2485,7 +2485,8 @@ static int process_bulk_intr_td(struct xhci_hcd *xhci, struct xhci_td *td,
 		remaining	= 0;
 		break;
 	case COMP_USB_TRANSACTION_ERROR:
-		if ((ep_ring->err_count++ > MAX_SOFT_RETRY) ||
+		if (xhci->quirks & XHCI_NO_SOFT_RETRY ||
+		    (ep_ring->err_count++ > MAX_SOFT_RETRY) ||
 		    le32_to_cpu(slot_ctx->tt_info) & TT_SLOT)
 			break;
 
diff --git a/drivers/usb/host/xhci.h b/drivers/usb/host/xhci.h
index 2c63ceab7cbb..a8b890a0dd73 100644
--- a/drivers/usb/host/xhci.h
+++ b/drivers/usb/host/xhci.h
@@ -1887,6 +1887,7 @@ struct xhci_hcd {
 #define XHCI_SKIP_PHY_INIT	BIT_ULL(37)
 #define XHCI_DISABLE_SPARSE	BIT_ULL(38)
 #define XHCI_SG_TRB_CACHE_SIZE_QUIRK	BIT_ULL(39)
+#define XHCI_NO_SOFT_RETRY	BIT_ULL(40)
 
 	unsigned int		num_active_eps;
 	unsigned int		limit_active_eps;